Service quality: Quality can be described as all the features and characteristics of the service. It also an excellent service, that fufills all the customer’s expectations. If the customers are happy with the overall experience with the company then obviously the quality of the company best. That’s why the company able to satisfy the customers.
Quality is providing a better service than the customers expect.
Like nowadays zomato can fulfill all customer expectations and needs. Like they placed their order on the exact time, Good food quality, fair prices.
other examples like bullet trains are less time consuming, within few minutes We can reach one place to another place. The customer is happy with this kind of service which called quality.
MBA IIIrd Sem
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