OTHERS

Service expectation

Service quality: Quality can be described as all the features and characteristics of the service. It also an excellent service, that fufills all the customer’s expectations. If the customers are happy with the overall experience with the company then obviously the quality of the company best. That’s why the company able to satisfy the customers.
Quality is providing a better service than the customers expect.

‎Like nowadays zomato can fulfill all customer expectations and needs. Like they placed their order on the exact time, Good food quality, fair prices.
‎ other examples like bullet trains are less time consuming, within few minutes We can reach one place to another place. The customer is happy with this kind of service which called quality.

Ms Shallu

MBA IIIrd Sem

KCGI

India

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Rashmi Gujrati

Prof. Dr. Rashmi Gujrati , Professor-Dean (International Affairs) CT University, India President-Editor-In-Chief Tradepreneur Global Academic Platform, UK (Institution of Research & Development) Qualification: M.com, MBA, Ph.D. Specialization: Marketing, Finance & International Business, Entrepreneurship. Editor-In-Chief International Journal of Business Operation Editorial Board member of (IJEFMS) Science Publish Group, USA Editorial Board Member of Academic for Global Business Advancement Association, USA Reviewer of Common Ground Research Networks University of Illinois, USA Reviewer IBIMA Association, Spain Scientific Review Committee, Advisory Board Member of AASE Member Chung Yuan Christiana University, Taiwan Scientific Board Member of InTraders Academic Platform, Turkey Editorial Board Member of Journal of Agriculture, Food, Environment and Animal Sciences, Turkey Indian Commerce Association Indian Accounting Association Indian College Principals Association Review & Editorial Committee Board Member Laescuela Education Scientific Committee Member of Research Synergy Foundation (RSF) Indonesia Editorial & Review Committee member FSSER Malaysia Editorial & Review Committee member GI-SSF Malaysia +919759347347

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