This study is presented in The Third InTraders International Conference on International Trade. Supply chain management is a system that manages the total flow of a distribution channel from the very first supplier to end-user, including manufacturers, suppliers, transporters, distributors, wholesalers, and retailers. And also, in the company’s design purchasing, financing, storage, quality control, marketing and so on, should also be considered within the supply chain. Businesses operating on the scale of the world are trying to act customer-oriented rather than product-oriented in the intensely competitive environment. Customer needs and expectations of the best quality, the fastest time to deliver, with minimum cost.
Customer service with the logistic system to increase the efficiency and quality of enterprises and bring a competitive advantage in the global arena. The role of digital technology is rapidly increasing in innovation and change in most industries. Digitalization requires a large-scale transformation. This provides opportunities to create value, at the same time, is the source of great risks that will arise. In this case, strategic thinking comes to the fore. When evaluating the broader impact of digital transformation, the economic and social problems to be created should be taken into consideration. With advanced technologies, the world around it becomes even more interconnected and communicating. In 2005, only 500 million devices connected to the Internet. Today 8 billion devices are connected. By 2030, this figure is estimated to be 1 trillion.
Keywords: Supply chain, foreign trade
JEL Code: R41